Course record RETL

RETL 362

Principles of Customer Service

University of South Carolina-Columbia

784 grades23 sections7 professors
Grades: 2019–2026
Flunk Score42/100
Mixed record

Professors 7 of 7

Kelly Kouchi 178 grades · 4 terms · 2024–2025 3.74GPA
86.0% A
6.2% B
5.6% C
0.0% D
2.2% F

178 letter grades · 6 sections · 2024–2025

Compare with the course
Kouchi vs. the course average
A +19.1
B −16.9
C −0.9
D −1.4
F +0.1

Difference in percentage points.

Each term against the course average
Fall 2024Fall 2025

1.7% withdrew · 3 of 181 enrolled.

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Marianne Bickle 42 grades · 1 term · 2023 3.62GPA
66.7% A
26.2% B
4.8% C
2.4% D
0.0% F

42 letter grades · 1 section · 2023

Compare with the course
Bickle vs. the course average
A −0.2
B +3.1
C −1.7
D +1.0
F −2.2

Difference in percentage points.

0.0% withdrew · 0 of 42 enrolled.

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Lena Pinkston 50 grades · 1 term · 2024 3.62GPA
72.0% A
24.0% B
0.0% C
2.0% D
2.0% F

50 letter grades · 1 section · 2024

Compare with the course
Pinkston vs. the course average
A +5.2
B +0.9
C −6.5
D +0.6
F −0.2

Difference in percentage points.

0.0% withdrew · 0 of 50 enrolled.

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Jiyeon Kim 218 grades · 6 terms · 2021–2024 3.55GPA
62.8% A
27.1% B
7.3% C
0.9% D
1.8% F

218 letter grades · 6 sections · 2021–2024

Compare with the course
Kim vs. the course average
A −4.0
B +4.0
C +0.8
D −0.5
F −0.3

Difference in percentage points.

Each term against the course average
Summer 2021Summer 2024

0.5% withdrew · 1 of 219 enrolled.

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Michael Watson 35 grades · 1 term · 2020 3.13GPA
45.7% A
28.6% B
14.3% C
8.6% D
2.9% F

35 letter grades · 2 sections · 2020

Compare with the course
Watson vs. the course average
A −21.1
B +5.5
C +7.8
D +7.2
F +0.7

Difference in percentage points.

12.5% withdrew · 5 of 40 enrolled.

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Michael Moody 47 grades · 1 term · 2022 3.05GPA
34.0% A
44.7% B
10.6% C
4.3% D
6.4% F

47 letter grades · 1 section · 2022

Compare with the course
Moody vs. the course average
A −32.8
B +21.6
C +4.1
D +2.9
F +4.2

Difference in percentage points.

6.0% withdrew · 3 of 50 enrolled.

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Mark Rosenbaum 21 grades · 1 term · 2019 · Limited sample 2.98GPA
23.8% A
52.4% B
19.0% C
4.8% D
0.0% F

21 letter grades · 1 section · 2019 · Limited sample

0.0% withdrew · 0 of 21 enrolled.

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